We uphold a 14-day return policy, allowing you a two-week window from the receipt of your item to initiate a return request.
Eligibility Criteria:
To qualify for a return, your item must remain in its original condition, unused, and packaged as received. A valid proof of purchase, such as the receipt, is also required.
Initiating a Return:
Commence the return process by contacting us at info@nailchic.online. Upon acceptance of your return request, we will provide a return shipping label along with detailed instructions on where and how to dispatch your package. Please note that items sent back without prior authorization will not be accepted.
For any inquiries regarding returns, feel free to reach out to us at info@nailchic.online.
Damages and Issues:
Examine your order upon delivery and promptly notify us if any item appears defective, damaged, or if you received the wrong product. Contact us immediately so we can assess the issue and rectify it.
Non-Returnable Items:
Certain items, such as custom products (including special orders or personalized items), cannot be returned. If you have questions about the eligibility of a specific item, please reach out to us for clarification.
Regrettably, returns cannot be accepted for sale items or gift cards.
Exchanges:
For a swift resolution, consider returning the item in question. Once the return is approved, proceed to make a separate purchase for the desired item.
Refunds:
Upon receiving and inspecting your return, we will notify you of the approval status for your refund. If approved, the refund will be automatically processed through your original payment method. Keep in mind that the processing and posting of the refund may take some time, as determined by your bank or credit card company.
