We offer a 14-day return policy from the date you receive your item. To be eligible for a return:

• The item must be unused, in its original packaging, and in the same condition as when you received it.

• Ensure you have the receipt or proof of purchase.

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To initiate a return, contact us at nailchiconline@gmail.com.

Once your return is accepted, we’ll provide a return shipping label and instructions on how and where to send the package. Note that returns without prior authorization will not be accepted.

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For any questions regarding returns, contact us at nailchiconline@gmail.com.

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Damages and Issues:

Please inspect your order upon receipt. If there are any defects, damages, or if you receive an incorrect item, contact us immediately. We will promptly address the issue.

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Exceptions / Non-Returnable Items:

Certain items, such as custom products or personalized items, cannot be returned. Reach out to us if you have concerns about your specific item. Sale items and gift cards are non-returnable.

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Exchanges:

To expedite the exchange process, return the item and make a separate purchase for the desired item once your return is accepted.

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Refunds:

Upon receiving and inspecting your return, we’ll notify you of the approval status for your refund. Approved refunds will be processed automatically to your original payment method. Please note, it may take some time for your bank or credit card company to process the refund.